Dear Investor,
I hope you’re having a fantastic spring.
1. HVAC Preventive Maintenance – A Real-World Outcome
Last month, we introduced our HVAC preventive maintenance program and offered an opportunity for you to opt in.
Many of you took advantage of that opportunity—thank you. That decision will almost certainly save you money and headaches over time.
However, for those who did not opt in, I want to share a very real data point from the past 30 days:
We had 19 HVAC emergency repairs that likely could have been avoided with preventive maintenance.
These situations typically result in:
- Higher repair costs
- Greater inconvenience
- Reduced resident satisfaction
Preventive maintenance is designed specifically to avoid these outcomes.
If you have not yet opted in, I strongly recommend doing so. It’s a straightforward way to reduce risk, control costs, and provide a better experience for your residents.
To schedule your HVAC preventive maintenance, simply reply to this email and we’ll take care of the rest.
2. Monthly Statements & ACH Payment Timing
We also want to clarify how our monthly accounting cycle works, as this will answer many common questions.
- Our statement period runs from the 16th of the month to the 15th of the following month
- ACH payments are processed the evening of the 15th
- Funds typically arrive in your bank account within one business day, depending on your bank
- Statements are published on the 16th, or the next business day if the 16th falls on a weekend or holiday
Important request:
If you receive your payment notification before your statement, please wait until your statement is available before reaching out.
In most cases, your statement will fully explain the payment details and answer your questions.
Of course, if you review your statement and still need clarification, our team is always here and happy to help.
We are grateful for the trust you place in us to manage your investment, and we remain committed to helping you maximize performance while minimizing surprises.
If there’s anything we can do for you, don’t hesitate to reach out.
Warm regards,
DKRentals.net Team
