Tenant FAQs

Tenants are responsible for transferring utilities under their names. Utility Profit is a service we offer to help you set up your utility accounts. Upon activating your portal account, you are presented with two paths:

• Option 1: You handle everything yourself and simply share the utility company confirmation with DKRentals.net
• Option 2: Schedule a call with Utility Profit.

Please be aware that if you select option 1, Utility Profit will not initiate contact, and it will be your responsibility to transfer all utility services. Completing these transfers before your move-in date will help you avoid any service disruptions or inadvertent fees.

Contact the tenant's relation department before getting a pet. Some properties allow pets with a monthly pet fee, while others have restrictions.

No. After signing a lease agreement, a tenant can only be removed at the renewal date. 60-day notice must be provided.

Our leases require written 60-day notice before moving out. Review your lease end date in the signed agreement.

All maintenance requests (excluding cosmetic repairs) should be submitted as maintenance requests through the tenant portal only. This way our maintenance team can follow up with the owners.

Most repairs are the owner´s responsibility, but there are certain items under your lease agreement that are the tenant´s responsibility such as changing light bulbs, batteries for smoke detectors, and HVAC filters.

No. The Resident is prohibited from making any repairs/renovations to the home without the express written consent of Management. Please review your lease agreement for further details.

Tenants are responsible for pest control; however, some pest control services are included in our Residents Benefits Package. Please review your lease agreement for further details.

DKRentals.net cannot process payments over the phone. Current tenants must submit payments online through the tenant portal.

If you're having issues accessing your tenant portal, please take a screenshot of the error and email it to the tenants' relations department on the 1st day of the month. This allows us to properly follow up with our payment system support.

Our system Does Not change your autopay date. Please ensure your autopay is set to the 1^st day of the month and double-check that the date is not accidentally modified. DKRentals.net does not have access to your payment account. Only tenants can make these types of changes.

No. If an upfront security deposit was paid during the move in process, this deposit cannot be used to pay the last month's rent.

If you need updates on maintenance requests, please contact your Tenant Relations Department via call, text, or e-mail.

Call 911 if your emergency involves the following:

• Causes immediate danger to life or health.
• Involves a fire inside or outside the rental home.
• An intrusion or burglary occurs.
• A problem with the gas line (call the gas company and, if necessary, 911).

Once you have talked to the right emergency responder/dispatcher, then you should call DKRentals.net to report the problem and submit a maintenance request.

A maintenance issue is only an emergency when it impacts the physical health or safety of the residents.

The following are non-emergency issues that may arise and do not require calling 911:

• Broken Appliances.
• A leaky roof after a rainstorm.
• A leaky kitchen sink.
• A backed-up toilet (if there is more than one toilet in the house this is NOT an emergency).

NO.

No. DKRentals.net can only hold a property once a completed application is approved, and the reservation fee is paid.

No. Tenants are required to pay a reservation fee of 1 month's rent, plus a $300 admin fee. In addition to the reservation fee, we offer a Security Deposit Waiver alternative to all residents. If you don't want to pay a traditional security deposit, you can instead opt to pay a monthly non-refundable fee. Once your application is approved, we will let you know what that fee would be, and you will be able to choose between that or a traditional deposit of 1 month´s rent. (For a few cases, we´ll have to request a 2 month´s rent deposit).

When choosing the regular upfront deposit, please note that this amount does not apply toward either the first month's rent or the last month's rent.

A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must reside in Georgia and meet our rental credit and income qualifications.

Applications must be submitted online through the Aptly link provided in the property listing on our website. Every adult (18+) who will live in the home must complete a separate application.

Once we receive your application, our team will review it within 1–3 business days. After the review, we'll contact you with the leasing decision. If your application is approved, you'll receive step-by-step move-in instructions to guide you through the next steps.

It depends on your move-in date. If your move-in date is within 7 days, DKRentals.net cannot accept an online payment. In that case, we'll send you specific instructions on how to complete your payment.

If your move-in date is more than 7 days after approval, you may submit your payment online to reserve the property.

No. The same qualification requirements apply to all our vacancies to ensure a fair and consistent process.

Yes. Another person may view the property on your behalf, but they will need to complete a questionnaire to request an online appointment. The questions are related to our qualification requirements.

No. Typically, the maximum time we can hold a property after approval is 30 days. In some cases, we may check with the owner to see if they are willing to wait more than a month.