If you have been around DKRentals.net for any length of time, you know we do not stand still. We are continually refining our processes and upgrading our technology stack to improve communication, efficiency, and service delivery.
This month, we implemented a significant improvement: we migrated to a new phone system powered by RingCentral, one of the leading VoIP providers in the industry.
Why We Made the Change
We received consistent feedback that:
• It was not always easy to reach staff members directly.
• The prior system felt cumbersome when navigating through the main line.
We listened.
What’s Improved
Each team member now has:
• A direct-dial number
• Their existing extension
• Improved internal routing and call quality
This means you can now contact your property manager directly without first going through the answering service.
DKRentals.net Direct Dial Directory
(678) 609-5491 – Jenny Fessler – Ext. 105
(678) 664-8910 – Alberto Franco – Ext. 106
(770) 518-4470 – Main Line – N/A
(678) 921-5797 – Esteban Londono – Ext. 109
(678) 971-3858 – Nicole Shiver – Ext. 110
(678) 218-6532 – Jon Ramey – Ext. 102
(678) 916-0993 – Luis Flores – Ext. 108
(678) 306-6502 – Paola Ordonez – Ext. 103
(678) 404-9923 – Tim Burton – Ext. 104
(678) 813-2759 – Carla Rodriguez – Ext. 107
(678) 398-4988 – Jayla Mullin – Ext. 114
(678) 540-1559 – Rosa Amaro – Ext. 111
(678) 921-9975 – Kengie Maas – Ext. 117
(678) 921-9954 – Natalia Herrington – Ext. 113
(678) 921-5664 – Ana Guevara – Ext. 116
(678) 540-1333 – Andrea Convers – Ext. 115
Seamless Integration with Aptly
Our new phone system integrates directly with Aptly. This allows our team to dial directly from within the platform simply by clicking on a phone number—reducing delays and improving response time.
Coming Next Month: AI Receptionist
Next month, we will activate Aptly’s AI Receptionist feature. When you call our main number, you will be able to:
• Ask for a team member by name
• Request assistance by function (e.g., maintenance or accounting)
The AI Receptionist will automatically route you to the correct person.
We believe this upgrade materially improves accessibility and communication.
The next time you call DKRentals.net, I would appreciate your feedback. Please email me directly and let me know:
• How your experience was
• Whether you prefer the new system
• Any recommendations you may have
We are always evolving—and your input helps shape that evolution.
Thank you for your continued trust.
By DKRentals.net - Thursday, February 19, 2026
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